Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and mbiplay ("mbiplay", "we", "us", "our"), governing your access to and use of the mbiplay online gaming platform available at mbiplay.cam and any associated services, products, games, and promotional offers (collectively, the "Platform").

By registering an account, accessing the Platform, placing bets, or accepting any promotional offer from mbiplay, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform. mbiplay reserves the right to modify, update, or replace these Terms at any time. Continued use of the Platform following notification of changes constitutes your acceptance of the revised Terms.

2 Definitions

For the purposes of these Terms, the following definitions apply:

Term	Meaning
"Platform"	The mbiplay website, mobile web interface, games, betting markets, and all associated services accessible at mbiplay.cam.
"Account"	A registered user account created on the Platform, uniquely associated with a single individual player.
"Player Funds"	Any monetary balance deposited by a player into their mbiplay account, including winnings credited to that account.
"Bonus Funds"	Credits awarded to a player's account under a promotional offer, subject to separate wagering and withdrawal conditions.
"KYC"	Know Your Customer — the identity and age verification process mbiplay uses to confirm a player's identity before permitting withdrawals or bonus claims.
"Wagering Requirement"	The number of times a player must bet a specified amount (typically the bonus amount or deposit plus bonus) before bonus-derived funds become eligible for withdrawal.
"Prohibited Jurisdiction"	Any country, territory, or jurisdiction where accessing or using the Platform is unlawful or restricted under applicable law.
"Real Money Play"	Any gameplay, bet, or wager placed using Player Funds (as opposed to free-play or demo modes).

3 Account Eligibility

3.1 Age Requirement

You must be at least 21 years of age to register an account and engage in Real Money Play on mbiplay. This requirement is non-negotiable and applies to all users regardless of location. mbiplay enforces age verification through our KYC process and reserves the right to request proof of age documentation at any stage of the account lifecycle.

Any account found to be held by or operated on behalf of a person under the age of 21 will be closed immediately, and all Player Funds and Bonus Funds held in that account will be forfeited. mbiplay accepts no liability for underage use arising from a player's misrepresentation of their age during registration.

3.2 Geographic Eligibility

mbiplay primarily serves players in Malaysia and other permitted jurisdictions. However, it is the player's sole responsibility to ensure that accessing and using the Platform is lawful in their jurisdiction. mbiplay does not represent that use of the Platform is legal in any particular Malaysian state, territory, or jurisdiction. Players accessing the Platform from jurisdictions where online gambling is explicitly prohibited do so entirely at their own risk and legal responsibility.

3.3 General Eligibility Conditions

To be eligible to register and maintain an account on mbiplay, you confirm that:

• You are at least 21 years of age;
• You are not a resident of or located in a Prohibited Jurisdiction;
• You are not an employee, contractor, agent, or close family member of an mbiplay employee;
• You are acting on your own behalf and not as an agent for any third party;
• You have not previously been self-excluded or banned from mbiplay or its affiliated platforms;
• All information provided during registration is accurate, complete, and current.

4 Account Registration & Security

4.1 Registration Requirements

Each individual may register only one account on mbiplay. The creation of duplicate, multiple, or linked accounts by the same individual — whether under the same or different names, email addresses, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide accurate personal information including your full legal name, date of birth, residential address, email address, and contact number. mbiplay may at any time request documentary evidence to verify this information, including copies of a valid Malaysian MyKad, passport, or other government-issued identity document.

4.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account login credentials. mbiplay will not be liable for any losses arising from unauthorised access to your account where you have failed to take reasonable precautions to protect your login details.

You must notify mbiplay support immediately if you suspect that your account has been accessed without your authorisation. Until such notification is received and acknowledged, all activity conducted through your account will be deemed authorised by you.

4.3 KYC Verification

mbiplay operates a Know Your Customer (KYC) verification process. All players must complete KYC verification before their first withdrawal. KYC may also be triggered at any time based on account activity, compliance requirements, or anti-money laundering obligations. Required documents typically include government-issued photo ID and proof of address. KYC processing typically takes 24–48 hours, though mbiplay reserves the right to extend this period in cases requiring additional review.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

mbiplay accepts deposits via the following channels: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow QR, FPX Online Banking, Maybank, CIMB, Public Bank, Hong Leong Bank, USDT TRC20, and 7-Eleven CLiQQ. All deposits and withdrawals are processed in Malaysian Ringgit (MYR) unless the player elects to transact in a supported cryptocurrency (USDT).

5.2 Deposit Terms

Deposits are credited to player accounts subject to successful payment processor confirmation. mbiplay does not accept deposits from third parties — funds must originate from a payment method registered in the player's own name. Minimum deposit amounts vary by payment method and are displayed at the point of deposit.

5.3 Withdrawal Terms

Withdrawals will only be processed to payment methods previously used to make deposits, or to a verified bank account in the player's registered name. The minimum withdrawal amount is RM 50 unless otherwise specified at the point of withdrawal. mbiplay aims to process e-wallet withdrawals within 5–30 minutes and bank transfer withdrawals within the same business day, subject to KYC status and compliance review.

mbiplay reserves the right to delay or withhold withdrawals pending completion of KYC verification, satisfaction of applicable wagering requirements, or investigation of suspected fraudulent, abusive, or prohibited activity.

5.4 Currency

All Player Fund balances, bets, wins, and promotional values are denominated in Malaysian Ringgit (MYR) unless the player has transacted in USDT, in which case the balance is maintained in the applicable cryptocurrency equivalent. mbiplay does not charge currency conversion fees on MYR transactions.

6 Bonus & Promotional Terms

6.1 General Bonus Conditions

All bonuses, free bets, cashback credits, and promotional offers made available on mbiplay are subject to the specific terms and conditions attached to each individual promotion, as well as these general bonus conditions. In the event of a conflict between a promotion's specific terms and these general conditions, the more restrictive condition prevails.

6.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier is stated in each promotion's specific terms. By way of example: a 35x wagering requirement on a RM100 bonus means the player must wager a total of RM3,500 before any bonus-derived funds become withdrawable.

6.3 Maximum Bet During Bonus Play

While a bonus is active and wagering requirements remain unsatisfied, players may not place individual bets exceeding the maximum bet cap stated in the promotion's terms. The standard maximum bet during bonus play is RM250 to RM500 per spin or hand. Bets placed in excess of the cap while bonus funds are active may be voided, and the associated bonus cancelled.

6.4 Game Contribution Rates

Different game types contribute at different rates toward satisfying wagering requirements. Slot games generally contribute 100%. Live casino games (including live baccarat, roulette, and blackjack) typically contribute 10% to 20%. Certain games may be excluded entirely. The contribution rates applicable to a specific promotion will be set out in that promotion's terms. If no specific rates are stated, the default contribution schedule applies.

6.5 Bonus Abuse

mbiplay reserves the right to cancel bonuses, void associated winnings, and suspend or terminate accounts where there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once, systematic low-risk betting patterns designed to clear wagering requirements without genuine risk, use of automated bet placement tools, or collusion with other players to exploit promotional terms.

6.6 Bonus Expiry

Bonus funds that remain unclaimed, or wagering requirements that remain unsatisfied, after the expiry period specified in the relevant promotion's terms will be forfeited without compensation. Players are responsible for checking expiry conditions before claiming any promotion.

7 Gameplay Rules & Fair Use

7.1 Game Integrity

All games available on mbiplay use independently audited Random Number Generator (RNG) technology or, in the case of live dealer games, use physical shuffled cards and roulette wheels overseen by certified live studio operators. The results of all games are determined without interference by mbiplay, and published RTP (Return to Player) percentages represent the long-run statistical return of each game under normal conditions.

7.2 Technical Malfunctions

In the event of a verifiable technical malfunction that causes an incorrect game result or payout, mbiplay reserves the right to void the affected round and return the applicable stake to the player's account. Where a malfunction results in a win being displayed that would not have occurred but for the error, mbiplay is not obligated to honour that displayed win. "Malfunction voids all pays and plays" is a standard condition that applies to all game types on the Platform.

7.3 Bet Settlement

Sports bets are settled according to the rules of the relevant sport and market, as determined by mbiplay's trading team. In the event of a dispute regarding settlement, mbiplay's decision is final, subject to the formal dispute resolution process described in these Terms. Live football odds, including Liga Super Malaysia and EPL markets, are updated in real time and may be suspended or removed at mbiplay's discretion prior to settlement.

8 Prohibited Conduct

The following conduct is strictly prohibited on mbiplay and constitutes a material breach of these Terms:

• Registration or use of the Platform by any person under 21 years of age;
• Creating, maintaining, or using more than one account on the Platform;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Depositing funds derived from illegal activity, money laundering, or proceeds of crime;
• Use of automated betting software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform;
• Collusion with other players, including but not limited to chip dumping in poker or coordinated betting;
• Exploiting software errors, game bugs, or RNG vulnerabilities to gain an unfair advantage;
• Threatening, harassing, or abusing mbiplay staff or other players;
• Engaging in chargebacks or payment disputes in bad faith;
• Accessing the Platform using a VPN, proxy, or anonymising service to circumvent geographic restrictions or Platform security measures.

Where mbiplay determines, in its reasonable discretion, that prohibited conduct has occurred, it reserves the right to take any or all of the following actions: suspend or terminate the account; freeze and forfeit all Player Funds and Bonus Funds; report the activity to relevant financial institutions, payment processors, and law enforcement authorities; and pursue civil or criminal remedies.

9 Intellectual Property

All content on the mbiplay Platform — including but not limited to text, graphics, logos, interface design, game software, marketing materials, and promotional content — is the exclusive intellectual property of mbiplay or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. This licence does not permit: reproduction, redistribution, public display, modification, reverse engineering, screen-scraping, or commercial exploitation of any Platform content without mbiplay's prior written consent.

10 Limitation of Liability

To the fullest extent permitted by applicable law, mbiplay, its officers, directors, employees, and agents shall not be liable to any player for: (a) any loss of profits, loss of revenue, loss of data, or any other indirect, incidental, consequential, or punitive damages arising from use of or inability to use the Platform; (b) any loss arising from reliance on information published on the Platform; or (c) any interruption to service caused by server downtime, maintenance, or circumstances beyond mbiplay's reasonable control.

Nothing in these Terms limits mbiplay's liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited under applicable law.

Players acknowledge that gambling involves risk of financial loss, and that mbiplay has no obligation to guarantee profits, protect against losses, or compensate players for gambling losses incurred through normal gameplay on the Platform.

11 Responsible Gambling

mbiplay is committed to promoting responsible gambling across its entire player base. The Platform provides the following tools, accessible to all registered players at any time through the account settings panel:

• Deposit Limits: Daily, weekly, and monthly deposit caps configurable by the player;
• Loss Limits: Daily, weekly, and monthly loss limits to cap total exposure;
• Session Time Reminders: Automatic on-screen alerts at configurable intervals;
• Cooling-Off Periods: Temporary account access restrictions of 24 hours to 6 months;
• Self-Exclusion: Permanent or time-limited exclusion from all Real Money Play on the Platform.

Players who believe they may have a gambling problem are strongly encouraged to visit our Responsible Gambling page for full guidance on available support tools and external help resources. For immediate assistance, please contact our 24/7 support team directly.

12 Account Suspension & Closure

12.1 Suspension by mbiplay

mbiplay reserves the right to suspend, restrict, or terminate any player account at any time and without prior notice where it has reasonable grounds to believe that: the player has breached these Terms; the account has been used for fraudulent, abusive, or unlawful activity; the player's KYC documents cannot be verified; or the account presents a financial, reputational, or compliance risk to mbiplay.

Where an account is suspended pending investigation, any pending bets may be settled or voided at mbiplay's discretion, and withdrawal requests may be placed on hold until the investigation concludes.

12.2 Closure by the Player

Players may request permanent closure of their account at any time by contacting mbiplay customer support. Prior to closure, all pending wagering requirements must be assessed, outstanding withdrawals will be processed to the player's verified payment method, and the account will be permanently deactivated. Closed accounts cannot be reopened.

12.3 Dormant Accounts

An account is classified as dormant if there has been no login activity for a continuous period of 12 months. mbiplay may apply an administrative maintenance fee to dormant accounts with a positive balance, at a rate and frequency disclosed to the player upon dormancy classification. Players will be notified prior to any fee deduction.

13 Amendments to Terms

mbiplay reserves the right to revise, update, or replace these Terms at any time. Material changes will be communicated to registered players via the email address on file or through an on-Platform notification displayed upon next login. The revised Terms take effect immediately upon publication, and the "Last updated" date at the top of this page will be updated accordingly.

It is the player's responsibility to review these Terms periodically. Continued use of the Platform following notification of changes constitutes the player's acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Platform and may request account closure in accordance with Clause 12.2.

14 Governing Law & Disputes

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which mbiplay holds its international gaming licence, without reference to that jurisdiction's conflict of law principles.

In the event of a dispute between a player and mbiplay, the player is encouraged to first contact our customer support team to seek an informal resolution. If the dispute cannot be resolved informally within a reasonable period, either party may refer the matter to the applicable dispute resolution mechanism established under mbiplay's gaming licence.

Malaysian players are reminded that the laws of Malaysia do not currently regulate or licence online gambling platforms of this nature. Players accessing mbiplay from Malaysia do so under international licensing frameworks and accept that disputes are governed accordingly.

15 Contact Us

For questions, clarifications, or concerns regarding these Terms and Conditions, please contact the mbiplay customer support team. Our support team operates 24 hours a day, 7 days a week, and is available in English, Bahasa Melayu, and Mandarin.

You may reach us via:

• Email: [email protected]
• Live Chat: Available directly through the Platform, 24/7
• WhatsApp: Channel details available upon account registration

When contacting support regarding a Terms-related matter, please have your registered account username and any relevant transaction or bet reference numbers available to assist our team in resolving your query efficiently.